Privacy Policy

Effective from December 2023

Welcome to Doctor Ho Limited’s Privacy Policy.

1. Please read carefully:

1.1 Doctor Ho Limited (‘We’, ‘our’, ‘us’) cares about the privacy of its service users and website visitors. This Privacy Policy (“Privacy Policy”) describes how Doctor Ho Limited collects, uses, stores and shares our service users’ / website visitors’ (‘You’, ‘your’) personal data/ information, and provides an explanation of the data rights you may have in that personal data/ information. This Privacy Policy relies on the principles set out in Article 6(1) of the United Kingdom General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, and applies to all of our service users and website visitors (including registered, unregistered, paid and unpaid) for our website (and any of its subdomains) and all of our service. It is important to note that this Privacy Policy focuses on users and visitors in the United Kingdom (UK), where our service is based and provided. This Privacy Policy may apply to users and visitors from other countries if this Privacy Policy can be valid and applicable in the respective region or geographical area.

1.2 This Privacy Policy is not intended to override any rights you may have under other applicable data privacy laws.

1.3 Prior to accessing or using our Services, please read our Privacy Policy (together with our Cookies Policy, Terms and Conditions, and Terms of Use: for Parental Learners/ for Healthcare Professionals) and make sure you fully understand our Privacy Policy and your rights in relation to your personal data/ information. Please continue with our services only if you fully understand and agree with our Privacy Policy (and our Cookies Policy, Terms and Conditions, and Terms of Use: for Parental Learners/ for Healthcare Professionals). If you remain opposed to our policy and practices, you must immediately leave and discontinue all use of any of our services. If you have any questions or concerns regarding our policy Privacy Policy, Cookies Policy, Terms and Conditions, or Terms of Us: for Parental Learners/ Healthcare Professionals, please contact us using our online contact form.

1.4 Doctor Ho Limited is registered with Information Commissioner’s Office (ICO) in the UK as required by the Data Protection Act 2018.

1.5 For Privacy Policy of Wix.com Ltd (our website provide), please visit: https://www.wix.com/about/privacy.

2. What type of data/information do we receive, collect and store?

2.1 We receive, collect and store data/information when you visit our website and/or use our service, and/or proceed with course registration and payment. This information may include your personally identifiable information such as your name, email address, mobile phone number etc. when you contact us or use our online contact form, as well as payment details such as credit/ debit card information when you proceed with course fee payment (please see Privacy policy 4.3 for details related to data collection for customers’ payments). In addition, we collect and store information related to your comments, feedback, reviews, and suggestions regarding our courses/ service when you use our online contact form, or email us. We aim to collect as minimal (or optional) personalised information as necessary to provide our service.

2.2 We may collect the Internet protocol (IP) address used to connect your computer to the Internet; login/password (where applicable); and/or other computer and connection information. In addition, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information etc.

3. Why do we collect and process personal and non-personal data/ information?

3.1 Doctor Ho Limited collects non-personal and personal data/ information for the following specific purposes:

3.1.1 To provide and operate the services including course registration, response to users’ queries, comments, feedback and suggestions, process of course fee payment, communication of changes of any aspects of our courses including our Privacy Policy, Cookie Policy, Terms and Condition, and Terms of Use: for Parental Learners/ for Healthcare Professionals etc.;

3.1.2 To provide our users with ongoing customer assistance and technical support;

3.1.3 To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;

3.1.4 To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our website provider may use to provide and improve our respective services;

3.1.5 To comply with any court order, request from or referral to an appropriate authority, or any applicable laws and regulations.

3.1.6 With your consent, your reviews, comments, feedback and suggestions for our service, course and staff may be used for publications on our website.

3.1.7 Further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes.

3.2 We will inform our users and visitors either by emails or updates in our website and Privacy Policy where appropriate before further processing their information for a purpose other than that it was collected for according to Article 14(4) GDPR.

3.3 You are not under a statutory or contractual obligation to provide any personal or non-personal data/ information especially if you are only our website visitor (i.e. visiting or browsing our website without using our service), although we and our website provider may still use aggregated statistical data and other aggregated and/or inferred non-personal information to provide and improve our services (as mentioned in our Privacy Policy 3.1.4). If you would like to be our service user (e.g. enrolling a course, making payment for our course, and attending our courses, and submitting an queries, feedback, comments, suggestions regarding our courses etc.), please read the respective sections of the Privacy Policy of what personal/ non-personal data/ information which we will need from you to provide the service. Failure in providing such data/ information may prevent you from using any of our services under Article 13(2)(e) GDPR.

4. How do Doctor Ho Limited and Wix (our website provider) store, use, share and disclose our site visitors' and users’ personal and payment data/ information?

4.1 Doctor Ho Limited’s website is hosted on the Wix.com platform. Wix.com provides Doctor Ho Limited with the online platform that allows us to market and sell our online services to our eligible users/visitors. Your data/ information is shared and stored through Wix.com’s data storage, databases and the general Wix.com applications. Without your consent, Doctor Ho Limited will not use your personal data/ information beyond the purposes of the usual operation of the business (e.g. course registration, responses to users’ queries, feedback, comments and suggestions, process of course fee payment, communication of changes of any aspects of our courses, Privacy Policy, Cookies Policy, Terms and Conditions, and Terms of Use: for Parental Learners/ for Healthcare Professionals etc.); and we will not share your personal data/ information with another company (e.g. for marketing purposes) without your prior consent.

4.2 Wix stores your data/ information on secure servers behind a firewall. Please note that we shall not be responsible for any loss, destruction, alteration or disclosure of the users’ data/ information caused by any third party.

4.3 Data privacy related to users'/customers’ payments for course fee:

4.3.1 Our role: Wix Payments, which is a payment service provided by Wix, manages our users'/customers' online payments to Doctor Ho Ltd for the online course and service in which our users participate/ subscribe.

4.3.2 Data handling responsibility: Wix Payments is responsible for collecting and processing all our customers’ payment, payment-related data, and payment transactions. Please read carefully about our Privacy Policy: Data privacy related to data collection for payments. Doctor Ho Limited does not have any liability or responsibility for the collection, processing, or storage of users’/ customers’ payment data.

4.3.3 Data storage and security: Our payment service provider (i.e. Wix Payments) is responsible for the secure storage and handling of all our users’/ customers’ payment data.

4.3.4 Data retention: Doctor Ho Limited does not retain any usable user’s/ customers’ payment data. Please contact our payment service provider (i.e. Wix Payments) directly if you would like to find out more about its payment data retention policies.

4.3.5 Third-party service providers: such as fraud detection services. Explain that these providers may have their own data handling practices, and customers should refer to their respective privacy policies.

4.3.6 Data sharing: Doctor Ho Limited does not share any user’s/ customers’ payment data with third parties, as we do not collect or retain such data. Please contact our payment service provider (i.e. Wix Payments) directly if you would like to find out more about its policies regarding payment-related data sharing.

4.3.7 User rights: Please review to the privacy policy of the payment service provider (i.e. Wix Payments) and their associated third-party processors (where applicable) for more information and to understand your rights regarding payment data.

4.3.8 International payment data transfers: transfer of users’/ customers’ payment data, if any, is solely handled and managed by our payment service provider (i.e. Wix Payments) and/or associated third-party processors (where applicable). All users/ customers should refer to their privacy policies to understand how international payment data transfers are handled and managed.

4.3.9 Updates to the Data privacy related to users/customers’ payments for course fee: while Doctor Ho Limited does not collect, process, share or store any usable payment data from users/customers on our web system, the Data privacy related to users/customers’ payments for course fee may be updated from time to time to reflect any changes in the payment process by our payment service provider (i.e. Wix Payments) and/or associated third-party processors (where applicable), or relevant regulations.

4.3.10 Contact Information: Please contact us or our payment service provider (i.e. Wix Payments) and/or associated third-party processors (where applicable), for any questions or concerns related to the payment process or privacy policies.

4.3.11 By proceeding to the payment page, you affirm that you have fully acknowledged, read, understood, and agreed with our Privacy Policy, Cookies Policy, Terms and Conditions, and Terms of Use: for Parental Learners/ for Healthcare Professionals. Please contact our payment service provider (Wix Payments) if you have any related questions. Please visit https://www.wix.com/payments, and https://support.wix.com/en/article/security-of-wixs-billing-services-and-pci-compliance for further information about Wix Payments and their compliance.

5. Retention of data

5.1 Doctor Ho Limited will delete your personal information (i.e. name and contact details which you provided to us) within 28 working days after you have attended our course. This retention period allows us to follow up if there are any potential issues related to e.g. your feedback, suggestions and queries about our service and courses, unsuccessful payment for the course fees, fraud, protection of our interests etc. In addition, with your consent, we may retain your contact information beyond 28 working days so that we can contact you for marketing purposes (e.g. emails about new courses, changes in course fee etc.), and you can contact us to withdraw your consent anytime (See our Privacy Policy 6).

5.2 Wix (our website provider) may retain your personal information for as long as our Wix subscription account is active or longer, as indicated in their Privacy Policy. For further information about Wix’s privacy policy, please visit at https://www.wix.com/about/privacy.

6. How can our website visitors and service users withdraw their consent about processing and storing their data?

6.1 If you do not want us to process and/or store your personal data/ information anymore, please contact us by using our online contact form. We will then contact our website provider (i.e. Wix) to request for deletion of your personal data/ information in a timely manner.

7. How can our website visitors and service users correct, amend any personal information we have about them?

7.1 If you would like to correct and amend any personal information we have about you, please contact us by using our online contact form. We will then contact our website provider (i.e. Wix) to correct and amend your personal data/ information in a timely manner.

8. Cookies policy

8.1 What are cookies?

8.1.1 A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. They are typically used to keep track of the settings in which users have selected and actions they have taken on a site.

8.1.2 Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

8.2 What is our cookies consent policy and how do we use cookies and other tracking tools?

8.2.1. In accordance with data privacy regulations, we must inform all of our users/ visitors that our website involves the use of cookies.

8.2.2 In general, the cookies which are initially placed on the Wix website may be categorised as essential cookies: security, anti-fraud, and other purposes related to the specific functionality of your service. At Wix.com, all the cookies initially placed to our website and outlined in https://support.wix.com/en/article/cookies-and-your-wix-site are essential. Our website can not bypass the essential cookies policy from our website provider (Wix), therefore, please visit our website and/or use our services only if you fully understand and agree to our Cookies Policy.

8.2.3 In addition, GDPR requires that we get affirmative consent from site visitors before placing non-essential cookies (and similar technologies) on their device. We do so by adding a cookie banner to our website. This gives our site visitors the opportunity to accept or decline non-essential cookies on our site. Visitors/ users can do so by either approving all cookie types by simply clicking Accept, or only allow specific types by clicking the Cookie Settings button.

8.2.4 By using, joining and/or registering to any of our courses and/or services, you give and affirm your informed consent to our Cookies Policy.

8.2.5 Our website provider (Wix) uses cookies for important reasons, such as:

To provide a great experience for our visitors and customers.
To identify our registered members where applicable.
To monitor and analyse the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.

8.2.6 It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilising other tracking technologies through Wix services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

8.2.7 Please visit https://support.wix.com/en/article/cookies-and-your-wix-site for further details and to view which cookies are stored and placed on Wix sites.

9. How do we communicate with our website visitors/ service users?

9.1 We contact our website visitors/ service users with the information which they have provided us (e.g. email address, telephone number etc.) to send them our course/ service related information (e.g. how to join the course, any changes of or courses, course cancellation etc.) once they have enrolled and completed payment for the course fee. We may contact our website visitors/ service users to respond to their queries, comments, feedback and suggestions, process of course fee payment, communication of changes of any aspects of our courses including our Privacy Policy, Cookies Policy, Terms and Condition, and Terms of Use: for Parental Learners/ for Healthcare Professionals etc. In addition, we may contact our service users to resolve a dispute, to collect fees or monies owed, or as otherwise necessary to contact them to enforce our User Agreement, applicable national laws, and any agreement we may have with them.

With their consent, we may contact our users/ visitors for marketing purposes (e.g. emails about new courses, changes in course fee etc.). Our users/ website visitors will need to opt in their consent for marketing purposes if they would like to get updates information about our courses.

10. Privacy policy updates

10.1 We reserve the rights to update and/or amend our Privacy Policy at any time. If we do so, we will provide such updates on our website - so please review it frequently. Where applicable and possible, we may inform and communicate with our (returning) service users in writing (e.g. by email) about any changes in our Privacy Policy, if we have their contact details. Please note that changes and clarifications will take effect immediately upon their posting on the website.

10.2 it is the responsibility of our website visitors and service users to ensure that they have fully acknowledged, read, understood and agreed any changes in our Privacy Policy (and Cookies Policy, Terms and Conditions and Terms of Use: for Parental Learners/ for Healthcare Professionals) before visiting our website and/ or using our service.

11. Rights to lodge a complaint

11.1 We welcome your (as our customers/ service users) feedback about any aspect of our service because it helps to improve our service. If you are not satisfied with any part of our service, we are here to help and would like to resolve the matters as soon as possible. You can share your feedback with us or make a complaint by writing an email or using our online contact form.

12. Complaint handling

12.1 We will investigate every complaint from you (as our customers/ service users) and actively work with you to find a solution and resolve the matter together as soon as possible. We may contact you with the contact information which you have provided us (e.g. email address/ phone) so that we can understand your complaint better and in more details. If we miss you on the phone, we will send you a message by email or to your phone so that you can contact us back at your earliest convenient time. If we could not resolve the matter in the first instance, we will follow up and regularly update you the progress of the investigation by either emails or phone calls. We will communicate with you either by email or phone about the outcome of the investigation and what actions we will take to put things right.

12.2 If your complaint is related to your personal data and if you are unsatisfied with your response upon raising concerns, you can obtain advice from or make a complaint to the Information Commissioner’s Office - ICO (Article 13(2)(d) GDPR). You (as a data subject) shall have the rights to lodge a complaint with a supervisory authority (e.g. ICO), if you consider that the processing of your personal data infringes the Regulation according to the UK GDPR.

13. Interpretations

13.1 Our Privacy Policy and Cookies Policy (and Terms and Conditions and Terms of Use: for Parental Learners/ for Healthcare Professionals) are written in English. If a translated (non-English) version of these Privacy Policy and Cookies Policy (and Terms and Conditions and Terms of Use: for Parental Learners/ for Healthcare Professionals) conflicts in any way with their English version, the provisions of the English version shall prevail.

14. Questions and contact information

14.1 If you have further questions about our Privacy Policy, or wish to exercise any of your rights, please feel free to contact us by using our online contact form.

14.2 Please also read Wix.com Privacy Policy at https://www.wix.com/about/privacy for further information.